Our policy
Our refund and returns policy lasts 30 days from the delivery date.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or isn’t what you ordered, email us at info@shopevi.com within 30 days with a photo of the item and your order number. We’ll send a replacement or issue a full refund — no drama, no weird fine print.
Change of mind
Because our products ship directly from our fulfillment partner, we’re not able to accept returns for change of mind. Please check product details carefully before ordering.
No need to mail anything back
For approved returns, you don’t need to ship the item back to us — just send a photo and your order number to the email above and we’ll handle the rest.
Refunds
Approved refunds are issued to your original payment method. Depending on your bank, it can take 5–10 business days to appear on your statement.
Cancellations
If you need to change or cancel an order, email us as soon as possible. We can only make changes before an order has been processed for shipping.
Need help?
Email info@shopevi.com with your order number and we’ll get back to you within 1–2 business days.